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Frequently Asked Questions

If you have a question we haven't answered, please email Deb.

General Questions 

What if I don’t love the experience?

There’s no risk in trying. If you don’t love the experience, email Deb directly. She’ll refund you herself.

How do I track my order?

Please enter your email at checkout to receive your tracking number and all shipping updates.

Can I cancel or modify my order?

Orders are shipped in 24 hours or less after receipt. Please email Deb with changes and we’ll be able to help if your order hasn’t been fulfilled.

How can I contact customer service?

Please email Deb.

Product Questions

How do I use Pleasure Pods?

Pods have many uses and can be applied many times.

  1. Peel the film and take the pod from its tray.
  2. Hold the pod in your hands and let your body heat activate the butters. If your hands are cold, rub them together first to generate warmth. Melt the pod between your palms and apply, or rub the pod directly onto your skin wherever you want it.
  3. For faster application, place the pod in a small dish and microwave for one minute. It melts into a luxurious warm liquid — perfect for a slow, relaxing massage.
  4. Clean-up is quick and easy. Pleasure Pods are antibacterial and contain no water, so there’s nothing for bacteria, mold, or yeast to grow on. Simply wipe the pod with a cloth or run it under hot water for a second.
  5. Pop the pod back in the tin, ready for next time.
What does a pod feel like on the skin?

Warm, creamy, and deeply comfortable. Nothing like a liquid lube.

Pleasure Pods melt at body temperature into a rich, creamy glide that stays in contact with the skin rather than evaporating or running away. No cold splash. No sticky residue. No burning. Just a warm, enveloping sensation that feels as beautiful on intimate skin as it does anywhere on the body.

The scent is a subtle natural cocoa - no added fragrance, no synthetic smell. Completely edible, completely clean. You don’t need to wipe it off. It simply becomes part of the experience.

How long does a pod last?

Longer than you’d expect - in every sense.

During an encounter, the butters melt where applied and stay in place, unlike liquid lubes that run, evaporate, and need constant reapplication. For how many sessions a single pod lasts, everyone plays differently - but as a reference point, two pods are equivalent to a full 4 oz / 118 ml bottle of liquid lube. And because the butters melt only where you apply them, there’s no waste.

Pleasure Pods also have an unlimited shelf life - they don’t expire with time. Store your tin below 30°C / 86°F and it’s ready whenever you are.

Can I use Pleasure Pods for massage and body moisturizing?

Absolutely - and it’s one of the things customers love most. The formula performs beautifully anywhere on the body.

Use it for sensual massage, breast pleasuring, yoni and lingam massage, face massage, dry hands and cuticles, post-hair removal care, stretch marks, and everyday body moisture. Melt over tattoos to bring colours back to looking like new. What begins on the nightstand often becomes a staple of the whole self-care routine.

For a warm full-body massage oil, place the pod in a small dish and microwave for one minute. It melts into a luxurious liquid perfect for a long, slow massage.

Are Pleasure Pods good for dryness and sensitive skin?

They were made specifically for this.

Pleasure Pods are hypoallergenic, hormone-free, estrogen-free, and completely free from glycerin, parabens, silicone, water, and synthetic ingredients of any kind. The formula is antibacterial, anti-inflammatory, pH and osmolarity balanced, and food-grade - gentle on the most reactive skin, and designed not to interfere with your body’s natural balance.

Kokum butter - one of the three core butters in the formula - opens the skin’s pores, allowing all the vitamins, fatty acids, and bioactive compounds to absorb deeply where they’re needed most. For women experiencing vaginal dryness, this doesn’t sit on the surface. It nourishes the skin itself.

Sensitive-skin users tell us this was the first product they could use without discomfort, irritation, burning, itching, yeast infections, or UTIs.

Why are Pleasure Pods better for vaginal health than liquid lubes?

It comes down to what liquid lubes are actually made of - and what they do to your body.

Water-based lubes are made by adding chemicals and additives to water to make it slippery, slow down evaporation, and extend shelf life. Those additives raise the pH. Many brands then add further ingredients to try to lower the pH back down - which means more chemicals, not fewer. Silicone is a man-made chemical. A disrupted pH creates the environment for burning, itching, and infection.

Osmolarity is the other issue. Liquids with a different osmolarity than your vaginal tissue draw moisture out of your cells through osmosis - thinning and damaging the vaginal lining, compromising your natural protective barrier, and increasing infection risk. This is why so many women who use liquid lubes feel worse over time, not better.
Pleasure Pods contain no water and the ingredients don’t interact with water.

They have zero effect on your body’s natural pH or osmolarity. Your vaginal microbiome stays exactly as it should. No chemical chain reaction. No disruption. Just the formula working with your body rather than against it.

Where are Pleasure Pods made?

Proudly manufactured in Canada, in Peterborough, Ontario.

What are Pleasure Pods made from?

99% Mango, Cocoa, and Kokum Butter, and 1% Olive, Argan, and Rosemary Oils.

Any bad stuff in them?

No. Pleasure Pods do not contain any chemicals, hormones, estrogen, glycerin, parabens, water, silicone, wax, flavours, scents, or any additive of any kind.

Are they toy safe?

Yes. Pleasure Pods are safe to use with your silicone toys. Melt a pod in your hand and apply to yourself and the toy, or apply a small piece directly a few minutes before. Clean your toys with soap and hot water afterwards.

Are they condom compatible?

No.

Are they sustainable?

By eliminating liquids we were able to reduce plastic use by over 98% compared to a 4 oz / 118 ml bottle of lube.

No other moisturizer and lubricant is as natural, sustainable, and environmentally responsible. Not even close!

Travelling?

Pleasure Pods are solid at room temperature and pass right through TSA. Pack them in your carry-on without a second thought.

Cleaning & storage?

Clean-up is quick and easy. Wipe the pod with a cloth or run it under hot water for a second, then pop it back in the tin, ready for next time. Store below 30°C / 86°F.

Shelf life?

Pleasure Pods have an unlimited shelf life — they don’t expire with time.

Are there any product warnings?

Do not use Pleasure Pods if you are allergic to mango, cocoa, kokum, olive, argan, or rosemary.

Payment Questions

What payment methods do you accept?

We accept Visa, MasterCard, Apple Pay, Google Pay, Shop Pay, and Discover.

Is my payment information secure?

Yes, payments are processed through Shopify.

Shipping Questions

How long does shipping take?

Orders ship free within 24 hours of receipt.

United States: via USPS ground from Buffalo, NY. We ship everywhere in the US except Alaska, Hawaii, and Puerto Rico.

Canada: via Canada Post from Peterborough, ON.

Enter your email at checkout to receive your tracking number and all shipping updates.

How much does shipping cost?

Shipping is free on all orders, with no minimum.

Do you ship to P.O. boxes?

Yes, in both the US and Canada.